Privacy policy

This Privacy Policy governs the DBA "Fly Business" website (the “Site”), mobile site and/or other service, regardless of way of distribution (“the Services”), which is binding on all users who access, visit and/or use the Services.

This privacy policy has been compiled to better serve those who are concerned with how their personal data is being used online. Personal data, as described in EU and the USA privacy law and information security, shall mean any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When submitting a contact request, as appropriate, you are prompted to enter your name, email address or other details to help you with your experience. We collect your personal data when you use the contact form or request getting a personalized quote from our travel agents.

In order to assist you in the most appropriate way with booking your flights and planning your travel, we must collect all the relevant information accordingly. Whenever you use our services, we collect, store and eventually share some personal data and request your consent to process your personal data accordingly in the line with the current Privacy Policy. Below you may find the ways we collect the personal data:

Information provided voluntarily by you

• Information provided by you via: forms on our website or app, phone call or email, that is needed to book your travel for you and/or your referrals.
• Including, but not limited to, full names, contact details, age, etc.
• Such information is provided by you at your sole decision, therefore, you choose whether to provide us with this information or not.

Information generated by us or collected from your devices

We generate or collect some information from your computer or device automatically as you use our services. This includes such data as your IP address, information about the device specifications and browser you are using to access our services, the website URL you visited us from, etc. We may attribute your location from your mobile device or your IP address associated with it. This helps us to improve your experience and make sure you receive the content that's most relevant to you.

Information received from third parties

We may be provided with your information by third parties, in terms of your decision upon how to interact with us. Example: you access one of our ads points from partner websites, thus being redirected to our platform.

Our services are forbidden for children under 16 years of age, and no one under the age of 16 should provide any information to, on or via our services. We don't knowingly collect personal data from children under 16, and will delete any that we learn we have collected or received that was not provided by, or with explicit consent on behalf of, the child's parent or legal guardian.

Contact Information

• Full Name: (First, Middle, Last names - any that apply) used to complete your reservation before booking your flight.
• Billing Address: Used to authorize your booking while processing payment details.
• Email Address and Phone Number: Used to send you offers, deals, and information about our services. Additionally, your contact information may be used for marketing purposes. You can opt out of these communications at any time by following the instructions in our emails or contacting us directly.

Payments information

In order to process your booking we need to collect such information as your credit or debit card number, expiry date and verification code.

Booking information

Information directly or indirectly linked to your booking reference and preferences, booking history, passenger name(s) record ("PNR"), identification or passport information and travel itinerary.

Demographic Information

For a successful booking and to avoid further denied boarding we must collect and process your age, gender, location and preferred language when you use our services.

Digital Information

• Mobile devices generic details such as your IP address, type, model and operating system of your device;
• Specific location data based on GPS data from your mobile device (when you grant us access to this information via your device settings); and non-specific location based on your IP address.

Usage and Profiling Information

• Booking records of your previous deals with Fly Business, search history and travel preferences;
• How you've interacted with our services, including time you spend on our site and/or app and the pages, features or functionality you have accessed;
• Links you have clicked on to be redirected to or from our services, including the identity of the Travel Supplier you are redirecting to and the type of travel service you have selected; and

Preferences Information

• Selected preferences associated with your Fly Business requests including specific consents you have given or declined, email and push notification preferences and cookies containing your advertisement preferences.

Communications Information

• Includes communications we receive from you such as feedback, help requests and queries via email and other electronic communication methods such as online chat, instant messaging, phone calls or social media; and
• Metadata associated with those communications, such as time and date.

SMS Consent Policy

At Fly Business, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This SMS Consent Policy outlines how we collect, use, and manage the phone numbers provided by our customers and the consent process for receiving SMS communications.

Collection of Phone Numbers

When you provide your phone number via forms on our website (https://fly.business) where you leave contact details such as your name, email, and phone number, you are consenting to be contacted by Fly Business. This information is collected to facilitate communication with you regarding our services, updates, and promotional offers.

Consent to Receive SMS Communications

By submitting your phone number through our website forms, you expressly consent to receive SMS (text messages) from Fly Business. These communications may include, but are not limited to:

• Service updates
• Promotional offers
• Important announcements
• Customer service inquiries

You acknowledge and agree that submitting the form constitutes your consent to receive these SMS communications, in accordance with applicable laws and regulations.

Opting Out

If at any time you wish to stop receiving SMS communications from Fly Business, you can opt out by:

• Replying "STOP" to any SMS you receive from us
• Contacting our customer service team via email at [email protected]

Upon receiving your opt-out request, we will promptly remove your phone number from our SMS communication list.

Data Security

Fly Business takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your phone number and other personal data against unauthorized access, alteration, disclosure, or destruction.

By providing your phone number and submitting the form on our website, you acknowledge that you have read, understood, and agree to this SMS Consent Policy.

How do we use your information?

We may use the information we collect from you surf the website, or use certain other site features in the following ways:

• To improve our website in order to better serve you.
• To allow us to better service you in responding to your requests.
• To send periodic emails regarding your our offers or other products and services.
• To follow up with you after correspondence (email, phone).

Timing on storing your personal data

Time period of your data storage within our company may vary in terms of the reasons it was collected and further intention of data usage, or for as long as it is required to for legal reasons. We'll then either delete it or anonymize it so it doesn't identify you. We treat data differently depending on what it's used for, but you can ask us to delete your personal data at any time.

We keep your personal data only for as long as we need to. This depends on why it was collected, or if we have a continuing legal basis to do so (such as to fulfil a contract between us, perform a service you requested or for our legitimate interests).

We have different retention policies for different types of personal data, taking into account:

• The purpose for collecting the personal data;
• How long it will take to fulfil that purpose; and
• Any specific reason or overriding legal obligation to retain the personal data for a specific amount of time.

No matter how long the retention period, you can ask us to delete your personal data in certain circumstances.

Right to erasure

If you would like to remove your personal information from our directories, you can do so by sending an email request to [email protected]. On your request, we will delete all of your personal information, and confirm the deletion of said information via email notification in no more than 30 days.

How do we protect your information?

We have put in place commercially reasonable physical, electronic, and managerial procedures in an effort to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information we collect. You use our Services and provide us with your information at your own risk.

All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We use TLS and HTTPS encryption to protect your personal data when we transfer it across the internet. And we carry out security assessments on Third Party Processors who handle your data.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal data.

We don't use Google AdSense Advertising on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the USA to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting personal information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at:

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• This Privacy Policy may be changed, edited, adjusted accordingly to the company needs at its sole discretion. In case of any change in the existing Privacy Policy, a notification message will be issued to all identified users of the Services.
• You may request a change in your personal information submitting a proper request to [email protected]
• COPPA (Children Online Privacy Protection Act)
• We do not knowingly collect personal data from minors under 16 years of age. If you are a parent or legal guardian and become aware that your child has provided personal data to us, without your consent, you can contact us at [email protected] and request that we delete any unauthorized information provided by your child.
• We do not specifically market to children under the age of 16 years old.
• We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

We use cookies

We use cookies and similar technologies to help deliver, optimize, personalize and analyze our services and for advertising purposes.

What is a cookie?

A cookie is a small data file that is stored on your computer or device. Cookies record things like your preferences and settings, helping to give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective.

Cookies on our website may be set by us, third parties we're working with, or independent third parties (such as advertisers).

What are tracking codes?

Tracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use us.

Please see our Cookie Policy for more information and details of the types of cookies and similar technologies we use.

Contacting Us

DBA "Fly Business"

2200 E Higgins Rd
Elk Grove Village, IL
60007, US

If there are any questions regarding this privacy policy, you may contact us using the information below.

Email address: [email protected]
Website: https://fly.business

Any requests may be sent to [email protected]

This Privacy Policy has last been edited on 28th of Jun, 2024